43 1/2" White Foam Medieval Sword

At The Knight’s Collection, we are committed to delivering high‑quality products with speed and reliability. We strive to ship all orders the same business day or the next business day whenever possible.

Please note that our carriers do not pick up on weekends or holidays. Orders placed after 12 PM PST on Friday, as well as orders placed on weekends or holidays, will ship on the following business day.

Shipping Rates

To maintain our tradition of offering exceptional products at fair prices, we provide simple, flat‑rate standard shipping based on your order’s total weight

Free Shipping

We are proud to offer FREE standard shipping on all orders of $300 or more.

Signature Requirement

For the protection of your purchase, all orders over $100 require a signature upon delivery. This helps ensure the safe delivery of your order.

Tracking Information

A tracking number will be emailed to you as soon as your order leaves our warehouse. If you have any questions, our team is here to help at support@theknightscollection.com.

Address & Delivery Issues

If an order cannot be delivered due to an incorrect address provided at checkout—or if the package is lost, stolen, or returned to us—you will be responsible for the cost of reshipping the order, even if the original order qualified for free shipping.

Carrier Delays or Lost Packages

If your package is lost or delayed in transit, please contact the carrier directly (USPS, UPS, or FedEx) to file a claim. Once an order has left our warehouse and is in the hands of the carrier, delivery timelines and transit issues are outside of our control.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@theknightscollection.com. Please note that returns will need to be sent to the following address: 1220 E Belmont St, Ontario CA 91761, USA. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@theknightscollection.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@theknightscollection.com.